Forbiz (“we”, “us”, or “our”) operates the Forbiz – Malaysia Business Directory website located at https://backup2.forbiz.my
(the “Website”). We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with the Personal Data Protection Act 2010 (Malaysia) (“PDPA”) and other applicable laws.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access, browse, submit information to, or otherwise interact with our Website and services.
By accessing or using the Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, you must immediately discontinue use of the Website.
1. Information We Collect
We may collect personal and non-personal information through various means, including but not limited to:
a) Personal Data
Personal data refers to information that identifies or can reasonably identify an individual, including but not limited to:
- Name
- Email address
- Phone number
- Business name, address, and contact details
- User-submitted content, enquiries, or messages
- Billing or payment-related information (for paid listings or services)
b) Business Information
Information submitted for business listings, including:
- Company name
- Company registration number
- Business description
- Address and service area
- Operating hours
- Website and social media links
- Logos, images, and promotional materials
c) Automatically Collected Data
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We may use collected information for purposes including, but not limited to:
- Operating and maintaining the Website
- Displaying and managing business listings
- Processing paid listings, subscriptions, or promotions
- Responding to enquiries, support requests, or communications
- Improving Website performance, usability, and content
- Monitoring misuse, fraud, or violations of our Terms of Use
- Legal compliance and enforcement of our rights
- Marketing, promotional, or analytical purposes (where permitted by law)
We do not guarantee the accuracy, completeness, or performance outcome of any listing or promotional activity.
3. Disclosure of Information
We may disclose your information in the following circumstances:
- To service providers, contractors, or partners who assist in operating the Website
- To comply with legal obligations, court orders, or regulatory requirements
- To protect the rights, property, safety, or legal interests of Forbiz, users, or the public
- In connection with a business transfer, merger, acquisition, or asset sale
- With your consent or as otherwise permitted by law
We do not sell personal data to third parties as a primary business activity. However, business listings and submitted information are publicly visible by design.
4. Publicly Available Information
You acknowledge and agree that:
- Business listings, contact details, descriptions, and related content submitted to Forbiz may be publicly accessible
- We are not responsible for how third parties use publicly available information
- Removal of public information does not guarantee deletion from third-party platforms, caches, or search engines
5. Paid Listings and Advertisers
For paid listings or promotional services:
- We may collect additional information necessary for billing, verification, or compliance
- Paid listings may receive enhanced visibility or placement
- No ranking, traffic, lead, or business outcome is guaranteed
- Payments made are non-refundable unless expressly stated otherwise
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyse traffic and usage patterns
- Improve website functionality and performance
You may disable cookies through your browser settings. However, doing so may affect certain features or functionality of the Website.
7. Data Security
We implement reasonable administrative, technical, and organisational measures to safeguard personal data. However:
- No method of transmission or storage is completely secure
- We do not guarantee absolute security of data
- You acknowledge and accept the inherent risks of online data transmission
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. We may retain certain information for legal, regulatory, or dispute-resolution purposes.
9. Third-Party Links
The Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such third parties. Accessing third-party links is at your own risk.
10. Your Rights
Subject to applicable laws, you may request to:
- Access your personal data
- Correct inaccurate or incomplete data
- Withdraw consent (where applicable)
- Request removal of personal data (subject to legal and operational limitations)
Requests may be submitted via our Contact Us page. We reserve the right to verify identity before processing requests.
11. Limitation of Liability
To the fullest extent permitted by law:
- Forbiz shall not be liable for any loss, damage, misuse, or unauthorised access to personal data beyond our reasonable control
- You use the Website and provide information at your own risk
12. Changes to This Privacy Policy
We reserve the right to modify, update, or replace this Privacy Policy at any time without prior notice. Continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via the Contact Us page on our Website.
Last updated: 18 December 2025